This Privacy Policy explains how Solenly collects, uses, stores and protects personal information when you use our website, contact us or request information about our commercial energy services.
We respect your privacy and aim to be clear about how we use personal information. This policy applies to information collected through the Solenly website, our enquiry forms, email communications and other direct interactions with us.
The website and services covered by this Privacy Policy are operated by Solenly.
Solenly
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Company number: 15843665
Email: rubel@solenly.co.uk
Depending on how you interact with us, we may collect:
We may collect information when you:
We may use personal information to:
We may process business contact information where necessary for legitimate business purposes, such as responding to enquiries and managing business relationships, where those interests are not overridden by your rights and interests.
Where consent is required, including for non-essential cookies and analytics technologies, we will request consent before the relevant processing takes place.
Where relevant, information may be processed to take steps at your request before entering into an agreement or to perform an agreement.
We may process information where necessary to comply with applicable legal or regulatory obligations.
Solenly uses Google Analytics 4 to help us understand how visitors use our website and how the website performs.
Analytics may provide information such as pages viewed, interactions with the website, how visitors arrived at the website and general website performance information.
Google provides the analytics service. Depending on the circumstances and configuration, Google may process information in connection with the service and may act as an independent controller for certain processing.
Google Analytics is not required for the basic operation of the Solenly website. We therefore configure the site so that Analytics is not loaded until the visitor has chosen to allow analytics.
If you reject analytics cookies, the main functionality of the Solenly website remains available.
Further information about cookies and analytics technologies is available in our Cookie Policy .
Our website uses certain technologies that are necessary for essential website functionality and for remembering cookie preferences.
We also use Google Analytics as an optional analytics service. Analytics is not activated until the visitor has provided the appropriate consent through our cookie preference mechanism.
You can change or withdraw your analytics preference through the cookie settings available on the website.
Full information about our cookie practices is available in our Cookie Policy .
We do not sell your personal information.
Where appropriate to your enquiry or requested service, we may share relevant information with trusted third parties involved in helping us respond to or progress your enquiry.
If you choose to send us a recent energy bill or another document, we may use information contained within it to understand your energy position and assess potential commercial opportunities.
You do not need to upload an energy bill through our website form. If you choose to send one by email, please provide information that is relevant to your enquiry.
Where appropriate, relevant information may be shared with project or commercial partners where this is necessary to respond to your enquiry or progress a project you have asked us to explore.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing business relationships, meeting legal requirements and resolving potential disputes.
The appropriate retention period depends on the type of information, why it was collected and whether there is an ongoing business or legal reason for retaining it.
Depending on the circumstances and applicable law, you may have rights including:
Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete information where there is no lawful reason to retain it.
Ask us to restrict certain processing in appropriate circumstances.
Object to certain processing in applicable circumstances.
Request information in a structured, commonly used and machine-readable format in applicable circumstances.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
If you would like to exercise a data protection right or ask a question about how we use your information, contact us at:
Email: rubel@solenly.co.uk
Postal address: 128 City Road, London, EC1V 2NX, United Kingdom
We take reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Some service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection requirements.
Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and terms.
We are not responsible for the privacy practices, content or security of third-party websites once you leave the Solenly website.
We may update this Privacy Policy to reflect changes to our services, technology, legal requirements or the way we process information.
The latest version will be published on this page with the relevant updated date.
If you have questions about this Privacy Policy or how Solenly handles personal information, please contact us.
Solenly
128 City Road, London, EC1V 2NX, United Kingdom
Company number: 15843665
Email: rubel@solenly.co.uk
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information about the ICO is available at: ico.org.uk
Website configuration note: Solenly currently uses Google Analytics. If additional tracking, advertising, analytics, CRM, marketing or other third-party technologies are introduced, this Privacy Policy and the Cookie Policy should be reviewed and updated to reflect the actual configuration.